Knowledge sources that never go out of date.
CQI continuously learns from customer interactions, detects gaps and conflicts, and drives updates to reduce repeat contacts and cut costs.
Two ways knowledge bases fail.
Both invisible to dashboards. Both expensive.
[01] No Complete Answer
Agents abandon the KB. No article has the full answer.
[02] Channel Conflict
The chatbot says 7 days. The Help Center says 14. Trust breaks down.
How CQI works
Three stages, executed by a multi-agent team.
Customer insights
Hear what your customers are actually asking.
Customer insights
Hear what your customers are actually asking.
Knowledge Sources
Find gaps and conflicts before customers do.
Knowledge Sources
Find gaps and conflicts before customers do.
Maintenance
Keep every source current and consistent across channels.
Maintenance
Keep every source current and consistent across channels.
Meet our Agents
Four specialised skills. One open slot.
Pilot Access
Eight weeks of hands-on rollout with our team. You'll ship a knowledge base that maintains itself. Built around your customer questions, not a generic template.